Returns & Exchanges
At Diamond Specialists, we want you to be completely satisfied with your purchase. If your jewelry does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all unworn items.
Initiate Your Return
Log into your account or visit our online returns portal to submit a request and receive your unique Return Authorization Number.
Secure Your Item
Carefully place your jewelry in its original designer packaging, ensuring all gemological certificates and appraisal documents are included.
Ship with Insurance
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns are fully insured during transit.
Quality Inspection
Once received, our master jewelers will inspect the item for its original condition, and your refund will be processed to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing